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FAQ
Back to frequently asked questionscategory Koffiemachine
Of course, it can happen that a product stops working properly or is defective. We will be happy to help you find a solution:
Step 1: Is the problem fixable yourself?
Maybe it is a problem that can be solved by other use or settings. So always have a look at the FAQs for each product group or in the product manual; you may already be able to solve the problem this way.
Step 2 Spare parts
Spare parts for many appliances can be ordered via our website www.buyspareparts.eu.
Step 3: Contact the seller/shop
Within the warranty period, please contact the seller with the appliance and the purchase receipt for warranty processing.
If you bought the product online, please refer to the return policy of the retailer concerned. In most cases, you can report a product return via your account details > my orders
If you cannot find the manual for a while, you can find it under the heading SERVICE -> MANUALS : Manuals (emerio.eu)
For parts, please visit our parts website : spareparts.emerio.eu
Here you can find parts for many of our products. Use the search bar on the website to find the relevant product. The part number of your device can be found on the silver rating label on your device.
General questions
How do I get spare parts
For parts, please visit our parts website : spareparts.emerio.eu
Here you can find parts for many of our products. Use the search bar on the website to find the relevant product. The part number of your device can be found on the silver rating label on your device.
How do I get a manual ?
If you cannot find the manual for a while, you can find it under the heading SERVICE -> MANUALS : Manuals (emerio.eu)
My device no longer functions , what now ?
Of course, it can happen that a product stops working properly or is defective. We will be happy to help you find a solution:
Step 1: Is the problem fixable yourself?
Maybe it is a problem that can be solved by other use or settings. So always have a look at the FAQs for each product group or in the product manual; you may already be able to solve the problem this way.
Step 2 Spare parts
Spare parts for many appliances can be ordered via our website www.buyspareparts.eu.
Step 3: Contact the seller/shop
Within the warranty period, please contact the seller with the appliance and the purchase receipt for warranty processing.
If you bought the product online, please refer to the return policy of the retailer concerned. In most cases, you can report a product return via your account details > my orders
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