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FAQ
category Rijstkoker Eco
1. You can rinse the rice to remove excess bran and starch. This will make the rice less brown and will stick less to the bottom of the pot after cooking, but this will also make you lose some nutrient-rich components in the rice.
2. Put the rice in the inner pan first and only then the water.
3. Should it turn out that your chosen type of rice sticks very much, try applying a thin layer of vegetable oil to the bottom of the inner pan before adding the rice.
4. Add an additional 3/4 cup of water to cook brown or wild rice.
5. Because there are so many different types of rice available, the right size of rice-to-water ratio is sometimes different. Play around a bit by adjusting the ratio according to the type of rice used for better results.
Of course, it can happen that a product stops working properly or is defective. We will be happy to help you find a solution:
Step 1: Is the problem fixable yourself?
Maybe it is a problem that can be solved by other use or settings. So always have a look at the FAQs for each product group or in the product manual; you may already be able to solve the problem this way.
Step 2 Spare parts
Spare parts for many appliances can be ordered via our website www.buyspareparts.eu.
Step 3: Contact the seller/shop
Within the warranty period, please contact the seller with the appliance and the purchase receipt for warranty processing.
If you bought the product online, please refer to the return policy of the retailer concerned. In most cases, you can report a product return via your account details > my orders
If you cannot find the manual for a while, you can find it under the heading SERVICE -> MANUALS : Manuals (emerio.eu)
For parts, please visit our parts website : spareparts.emerio.eu
Here you can find parts for many of our products. Use the search bar on the website to find the relevant product. The part number of your device can be found on the silver rating label on your device.
General questions
For parts, please visit our parts website : spareparts.emerio.eu
Here you can find parts for many of our products. Use the search bar on the website to find the relevant product. The part number of your device can be found on the silver rating label on your device.
If you cannot find the manual for a while, you can find it under the heading SERVICE -> MANUALS : Manuals (emerio.eu)
Of course, it can happen that a product stops working properly or is defective. We will be happy to help you find a solution:
Step 1: Is the problem fixable yourself?
Maybe it is a problem that can be solved by other use or settings. So always have a look at the FAQs for each product group or in the product manual; you may already be able to solve the problem this way.
Step 2 Spare parts
Spare parts for many appliances can be ordered via our website www.buyspareparts.eu.
Step 3: Contact the seller/shop
Within the warranty period, please contact the seller with the appliance and the purchase receipt for warranty processing.
If you bought the product online, please refer to the return policy of the retailer concerned. In most cases, you can report a product return via your account details > my orders